Free shipping within Singapore for orders $50 and above!
.png?v=1700469600)
.png?v=1700469633)
Auto-Replenish Plan Terms and Conditions
Auto-Replenish Plan Terms and Conditions
EL NAHL ("we" and "us") is the operator of https://elnahl.com ("Website"). By placing a subscription through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Please read these terms and conditions carefully before subscribing to one of our Services. You should understand that by subscribing to one of our Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
1. Your Status
By placing an order through our site, you warrant that:
1.1 you are legally capable of entering into binding contracts; and
1.2 you are at least 18 years old;
1.3 you are resident in Singapore; and
1.4 you are accessing our site from that country.
2. How The Contract Is Formed Between You And Us
2.1 After completing signup, you will receive an email from us to welcome you onboard.
2.2 The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. El Nahl may submit periodic charges (e.g., bi-monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before El Nahl reasonably could act. To terminate your authorisation or change your payment method, log into your El Nahl user account on our website and manage your subscription.
2.3 By subscribing to our Services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you, on the subscription terms you have selected. You can cancel your subscription at any time. If you cancel before the end of the 3 delivery cycle, you will be charged for the difference of original price and subscription price. If you cancel at the end of the cycle, you will not be charged. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
2.4 Account Cancellations. If you wish to cancel your monthly subscription with us, you must cancel 7 days before your next payment is due to be delivered, in order to avoid receiving the next delivery’s product. Customers cancelling after their payment has been taken will receive the following delivery’s product as their last delivery.
2.5 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
3. Consumer Rights
3.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a partial refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
3.2 To cancel a Contract, you must log on to your El Nahl user account and select to cancel your Subscription with El Nahl. You must also return the Products to us in unsealed and unused condition as soon as reasonably practicable. You must pay the cost of returning the Products. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4. Availability And Delivery
4.1 Your order will be fulfilled by the dispatch date set out in the Welcome Email or, unless there are exceptional circumstances, El Nahl will aim to notify you in reasonable time if there will be a delay in dispatch. Delivery is usually between 3-5 working days of the dispatch date. El Nahl cannot accept responsibility for any delays in delivery that are out of our control.
4.2 Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. El Nahl cannot accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided.
5. Risk And Title
5.1 The Products will be at your risk from the time of delivery.
5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products.
6. Price And Payment
6.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
6.2 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Welcome Email.
6.3 Payment for all Services are processed via Shopify Pay which accepts all major debit and credit cards.
7. Our Refunds Policy
7.1 If you return a Product to us:
7.1.1 Because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 3.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product minus the difference of discount you have received from the subscription cycle (each cycle consists of 3 Products). For example:
|
Product |
Original price |
Auto-replenish price |
Discount received per Product |
Cancellation details |
Refund deduction |
Total refund to be made |
|
Jumbo Jar Twin Pack Auto-Replenish Plan |
$174.50 |
$129.90 |
$44.60 |
Cancellation and return request made after receiving 3nd Product |
$89.20 |
$40.70 |
If you have went through more than 3 cycles, you will not be charged for the difference in discount for the previous cycles.
You may be responsible for the cost of returning the item to us (see clause 3.2).
7.1.2 For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8. Warranty
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
9. Our Liability
9.1 Subject to clause 9.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products.
9.2 Nothing in this agreement excludes or limits our liability for:
9.2.1 Death or personal injury caused by our negligence;
9.2.2 Fraud or fraudulent misrepresentation;
9.2.3 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
10. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. Notices
All notices given by you to us must be given to El Nahl at info@elnahlhoney.com. We may give notice to you at either the e-mail or postal address you provide to us when signing up to a Subscription, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12. Events Outside Our Control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
12.2.1 Strikes, lock-outs or other industrial action;
12.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
12.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
12.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
12.2.5 Impossibility of the use of public or private telecommunications networks; and
12.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13. Entire Agreement
13.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
13.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
13.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
13.4 Nothing in this clause limits or excludes any liability for fraud.
14. Our Right To Vary These Terms And Conditions
14.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
14.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).
Updated 14 June, 2024.